Series | Studi e ricerche
Edited book | Priorities for the Sustainability of Maritime and Coastal Passenger Transport in Europe
Chapter | Evaluating the Level of Service of Ferry Ports
Evaluating the Level of Service of Ferry Ports
A Methodological Proposal
Abstract
Quality of transport service is a crucial factor to provide transport services in line with the users expectations. In this research, we start from previous knowledge of the concept Level of Service (LOS) in the transport sector to evaluate whether tools and scales defined in previous studies are also applicable in defining the level of service in the ferry port. We decided to focus on the tool for measuring service quality in Ro-Ro ferry ports because they are the most important and often the only connection between the island and the mainland. Therefore, they are an essential factor in ensuring the sustainable development of the islands.
Submitted: June 15, 2022 | Published Sept. 7, 2022 | Language: en
Keywords Maritime transport • Transport service quality • Maritime passenger services • Level of service • Port management
Copyright © 2022 Vlatka Stupalo, Natalija Kavran, Marko Šoštarić, Andrej Dávid. This is an open-access work distributed under the terms of the Creative Commons Attribution License (CC BY). The use, distribution or reproduction is permitted, provided that the original author(s) and the copyright owner(s) are credited and that the original publication is cited, in accordance with accepted academic practice. The license allows for commercial use. No use, distribution or reproduction is permitted which does not comply with these terms.
Permalink http://doi.org/10.30687/978-88-6969-617-6/004
