Series | LiVVaL
Edited book | Lingua inclusiva: forme, funzioni, atteggiamenti e percezioni
Chapter | La rappresentazione linguistica del genere nei chatbot di lingua italiana: uno studio esplorativo
La rappresentazione linguistica del genere nei chatbot di lingua italiana: uno studio esplorativo
Abstract
As chatbots become increasingly integrated into our lives, questions arise about their role in reinforcing gender stereotypes. Through a corpus-based analysis of the messages generated by 68 chatbots operating in the customer service domain, the present study aims to investigate through which linguistic signs gender is codified in chatbots’ messages in Italian – rarely studied in the field of Human-Machine Interaction – and it seeks to unveil potential gender asymmetries in chatbot design, thus contributing to the discourse on gender representation in technologies and on its real-life implications.
Submitted: Feb. 15, 2024 | Accepted: July 22, 2024 | Published Dec. 13, 2024 | Language: it
Keywords Human-Machine Interaction • Customer Service • Gender • Gender Cues • Italian • Chatbot
Copyright © 2024 Michela Gargiulo. This is an open-access work distributed under the terms of the Creative Commons Attribution License (CC BY). The use, distribution or reproduction is permitted, provided that the original author(s) and the copyright owner(s) are credited and that the original publication is cited, in accordance with accepted academic practice. The license allows for commercial use. No use, distribution or reproduction is permitted which does not comply with these terms.
Permalink http://doi.org/10.30687/978-88-6969-866-8/004
